1. Introduction to contract intelligence services NZ

These Terms and Conditions apply to your access to and use of the ObliTracker website and contract intelligence services NZ. By using this website, submitting an enquiry, purchasing a service, providing contract material, completing a questionnaire or receiving any ObliTracker output, you agree to be bound by these Terms.

In these Terms, “ObliTracker”, “we”, “us” and “our” means the operator of the ObliTracker service. “You” and “your” means the person, business, organisation or representative using the website or purchasing the service.

If you are using ObliTracker on behalf of a business, organisation or other entity, you confirm that you are authorised to accept these Terms on behalf of that entity.

2. Definitions

In these Terms, references to contract intelligence services NZ include the relevant ObliTracker packages and outputs described below.

• Contract Material means any contract, agreement, schedule, appendix, email, note, instruction, questionnaire response, background document or other material you provide to us.
• Output means any summary, obligations register, key dates file, calendar file, risk note, recommendation note, draft contract, rewritten contract, Reform commentary, risk delta report, dashboard-ready dataset or other document or file we provide to you.
• Service means any ObliTracker contract intelligence services NZ engagement, contract creation, contract reform, extraction, summary, register, dataset or related drafting support service.
• Package means the fixed-price service option you purchase or agree with us, including Clarity, Insight, Intelligence, Create or Reform.

3. Contract intelligence services NZ

ObliTracker provides contract intelligence services NZ, contract creation and contract reform for business owners, operators, consultants and organisations in New Zealand and Australia. These services do not constitute legal advice and are not a substitute for independent legal review.

Contract intelligence: Clarity, Insight and Intelligence

Our contract intelligence services NZ extract, structure and present information from contracts provided by you. Depending on the tier selected, outputs may include plain-English summaries, obligations registers, key-date registers, risk flags, anomaly identification, NZ and Australian contracting norms checks, recommendations, negotiation notes and interactive dashboards. All outputs are derived from the contract document you provide. We do not independently verify the accuracy or completeness of that document.

Contract creation: Create

We produce draft contracts based on information you provide through our structured questionnaire. Drafts are benchmarked against NZ and Australian contracting norms for the relevant contract type and are produced in plain language. Draft contracts are structural drafts only. They are not finished legal instruments and must be reviewed and confirmed by your legal counsel before execution or use.

Contract reform: Reform

We rewrite existing contracts provided by you, based on a full Intelligence-level analysis of the original document. Reform outputs include a rewritten contract, clause-by-clause commentary for your solicitor, and a risk delta report. All Reform outputs are prepared for operational and commercial clarity only. They are not finished legal instruments and must be reviewed and confirmed by your legal counsel before execution or use.

We may update, modify or expand our service offerings from time to time. Current pricing, deliverables and information about how each pathway works are published on the ObliTracker website.

5. Your responsibilities when using contract intelligence services NZ

You are responsible for ensuring that:

• you are authorised to provide the Contract Material to us;
• the Contract Material you provide is complete, accurate and current;
• you identify any time-critical deadlines, notice windows, renewal dates or urgent matters before work begins;
• you tell us about any relevant context, known concerns, commercial background or operational requirements;
• you complete any required questionnaire accurately and fully;
• you review the Outputs carefully before relying on them;
• you obtain legal, financial, accounting, tax, procurement, insurance, governance or other professional advice where required.

When using contract intelligence services NZ, you remain responsible for the quality and authority of the information supplied. We are not responsible for errors, omissions, missed deadlines, inaccurate Outputs or unsuitable recommendations caused by incomplete, incorrect, misleading, outdated or unauthorised information provided by you.

6. Payment for contract intelligence services NZ

Prices are shown on the ObliTracker pricing page or agreed with you in writing. Unless otherwise stated, pricing is in New Zealand dollars.

Payment may be required online before work begins. We may use third-party payment providers to process payments. By making payment, you agree to the applicable payment provider’s terms and authorise the payment for the selected package or agreed service.

We are not required to begin work until:

• payment has been received in full;
• the package or scope has been confirmed;
• you have provided the Contract Material, completed questionnaire and any required background information;
• we have accepted the engagement.

If GST applies, it will be stated or confirmed before work begins. We may change our pricing at any time, but price changes will not affect services already paid for and accepted by us.

7. Delivery, timing and scope for contract intelligence services NZ

General

ObliTracker will use reasonable endeavours to deliver outputs within the timeframes described below. Timeframes are estimates and may vary depending on contract complexity, length and the completeness of information you provide. Where a significant delay is anticipated, we will notify you.

Outputs from contract intelligence services NZ are delivered to your ObliTracker client portal. You will receive an email notification when your outputs are ready. ObliTracker is not responsible for delays caused by technical issues outside our control, including email delivery failures or client portal access issues on your end.

Contract intelligence services NZ: Clarity, Insight and Intelligence

We will use reasonable endeavours to deliver outputs within 2 business days of receiving your complete contract document and any supporting context you provide.

The delivery clock starts when:

• a complete, legible contract document has been received in PDF or Word .docx format;
• your purchase has been confirmed.

The delivery clock does not start if:

• the document provided is incomplete, illegible, or not a contract document;
• additional information is requested from you and has not yet been received.

For contracts exceeding 40 pages or multi-document arrangements, we will confirm the delivery timeframe with you before commencing.

Create tier

We will use reasonable endeavours to deliver your draft contract and plain-language summary within 2 business days of receiving your completed questionnaire.

The delivery clock starts when:

• your purchase has been confirmed;
• your completed questionnaire has been received in full.

The delivery clock does not start if:

• your questionnaire is incomplete and clarification is required;
• the contract type you have selected is not currently supported.

Where questionnaire responses are ambiguous or insufficient to produce a complete draft, we will flag this and request clarification rather than commencing on incomplete information. This may extend the delivery timeframe.

Reform tier

The Reform engagement has two stages, each with its own delivery timeframe.

Stage 1: Reform Plan. We will use reasonable endeavours to deliver the Reform Plan within 2 business days of receiving your contract document and any supporting context.

Stage 2: Redraft and deliverables. We will use reasonable endeavours to deliver the rewritten contract, Reform commentary and risk delta report within 3 to 4 business days of receiving your written approval of the Reform Plan.

The Stage 2 clock does not start until you have explicitly approved the Reform Plan in writing. Acknowledgement or a question does not constitute approval. There is no limit on the number of review rounds before approval, but extended review periods will affect the final delivery date.

8. Refunds and cancellations for contract intelligence services NZ

General

Contract intelligence services NZ engagements are fixed-price. Fees are payable in full at the time of purchase. We do not offer subscriptions, retainers or instalment arrangements unless expressly agreed in writing.

Intelligence tier: Clarity, Insight and Intelligence

Before commencement: If you request cancellation before we have commenced extraction on your contract, we will provide a full refund less any payment processing fees charged by our payment provider.

After commencement: Once extraction has commenced, no refund is available. Extraction is considered to have commenced when we begin the structured review of your contract document.

Where completion is not possible: If the document you have provided is not a contract, is illegible, or is otherwise insufficient for us to perform a meaningful extraction, we will notify you and either request a replacement document or, at our discretion, offer a full or partial refund.

Create tier

Before commencement: If you request cancellation before we have commenced drafting, we will provide a full refund less any payment processing fees. Drafting is considered to have commenced when we begin producing your draft contract from your completed questionnaire.

After commencement: Once drafting has commenced, no refund is available.

Incomplete questionnaire: If your questionnaire is incomplete and you do not respond to our clarification request within 10 business days, we reserve the right to treat the engagement as cancelled. In this case we will offer a credit toward a future engagement rather than a refund.

Unsupported contract type: If the contract type you have selected is not currently supported and we are unable to accommodate an alternative, we will provide a full refund.

Reform tier

Before commencement: If you request cancellation before the Intelligence analysis has commenced, we will provide a full refund less any payment processing fees.

After commencement: Once the Intelligence analysis has commenced, no refund is available. The Intelligence analysis and Reform Plan represent a substantial part of the analytical work in a Reform engagement.

After the Reform Plan has been delivered: If you request cancellation after receiving the Reform Plan but before approving it and commencing the redraft, no refund is available. The Intelligence analysis and Reform Plan together represent the substantial majority of the analytical work in a Reform engagement. All fees paid are retained by ObliTracker regardless of the stage at which cancellation is requested after commencement.

After redraft has commenced: Once you have approved the Reform Plan and the redraft has commenced, no refund is available.

Changes to scope

If you wish to change the scope of your engagement after purchase, such as upgrading from Clarity to Insight or adding additional documents to a Reform engagement, please contact us before work commences. We will confirm whether the change is possible and any additional fee that applies. We cannot guarantee scope changes can be accommodated once work has commenced.

Refund process

Approved refunds will be processed to your original payment method within 10 business days of approval, subject to payment provider processing times. Payment processing fees are non-refundable in all circumstances.

10. New Zealand consumer law and contract intelligence services NZ

Nothing in these Terms is intended to exclude, restrict or modify any rights, remedies, guarantees or protections that cannot lawfully be excluded under New Zealand law.

If you are a consumer under applicable law, you may have rights under New Zealand consumer legislation. If any part of these Terms is inconsistent with a non-excludable right, the non-excludable right will apply to the extent of the inconsistency.

Where you acquire the Services for business purposes, and where the law permits, you agree that the Consumer Guarantees Act 1993 does not apply.

11. Privacy for contract intelligence services NZ

Personal information used to provide contract intelligence services NZ will be handled in accordance with applicable New Zealand privacy law and any privacy statement published on our website.

You acknowledge that Contract Material may contain confidential, commercial or personal information. You must only provide information that you are authorised to provide.

We will take reasonable steps to protect Contract Material and Outputs from unauthorised access, use or disclosure. However, no online system, email transmission, storage service, AI tool or payment platform can be guaranteed to be completely secure.

We may retain copies of Contract Material, Outputs and correspondence for operational, record-keeping, quality assurance, legal, accounting or compliance purposes unless otherwise agreed in writing.

12. AI-assisted contract intelligence services NZ

ObliTracker may use AI-assisted tools, automation, document processing, cloud storage, payment processors, email systems, website hosting services or other third-party platforms to help deliver contract intelligence services NZ and related drafting support.

AI-assisted outputs may contain errors, omissions or limitations. We use AI as a support tool, not as a substitute for human judgement, legal advice or your own review of the Output.

You accept that third-party tools may be used to process, store, transmit or support the handling of Contract Material and Outputs. We are not liable for failures, outages, errors, data loss, unauthorised access or other issues caused by third-party providers, except to the extent liability cannot lawfully be excluded.

13. Intellectual property for contract intelligence services NZ

ObliTracker’s intellectual property

ObliTracker owns all intellectual property rights in:

• the ObliTracker platform, systems and software;
• our contract extraction methodology, extraction rules and processing frameworks;
• our contract template library and Reform methodology;
• the ObliTracker brand, name and website content.

Nothing in these Terms transfers any of the above to you. You receive the outputs of our services, not the underlying methodology, templates or systems used to produce them.

Your intellectual property

You retain all intellectual property rights in any contract document you upload or provide to ObliTracker, and in any information or materials you provide through our questionnaire or intake process.

By submitting a contract document or questionnaire responses to ObliTracker, you grant us a limited, non-exclusive licence to use that material solely for the purpose of providing your requested service. We do not use your contract documents or questionnaire responses for any other purpose, including training AI models.

Ownership of outputs

Intelligence tier outputs: Once delivered and paid for, the PDF reports, calendar files, dashboard and other Intelligence outputs produced for your engagement are yours to use for your internal business purposes. ObliTracker retains no ongoing intellectual property interest in these outputs.

Create tier outputs: Once delivered and paid for, the draft contract and plain-language summary produced for your engagement are yours to use, modify and instruct your solicitor to finalise as you see fit. ObliTracker retains no ongoing intellectual property interest in these documents. You acknowledge that the draft contract is based on our template library and methodology. Ownership of the template and methodology remains with ObliTracker, but ownership of the specific draft produced for you passes to you on delivery and payment.

Reform tier outputs: Once delivered and paid for, the rewritten contract, Reform commentary and risk delta report produced for your engagement are yours to use and share with your solicitor as you see fit. ObliTracker retains no ongoing intellectual property interest in these documents. The same acknowledgement regarding template and methodology ownership applies as for Create tier outputs.

No on-selling of outputs

You must not on-sell, sublicence or commercialise ObliTracker outputs as if they were your own product or service without our prior written consent.

14. Governing law for contract intelligence services NZ

These Terms are governed by the laws of New Zealand. You agree that the courts of New Zealand have non-exclusive jurisdiction in relation to any dispute connected with these Terms, the website, the Services, Contract Material or Outputs.

If a dispute arises, both parties agree to first try to resolve the matter in good faith through written communication before taking formal action, unless urgent legal action is required.

15. Changes to contract intelligence services NZ terms

We may update these Terms from time to time by publishing an updated version on the website. The updated Terms will apply from the date they are published unless stated otherwise.

The Terms that apply to a specific service are the Terms in place at the time we accept the engagement, unless we agree otherwise in writing.