Contract Intelligence Contact | ObliTracker NZ
Reference documentInstrument № 005 · Contact
§7 · Contact

Contact ObliTracker about contract intelligence. One email address. One-day reply.

For contract intelligence questions, this page tells you exactly what to include when reaching out — so we can act on your message on first read, without a back-and-forth. There’s no contact form, no ticket system, no phone tree. One address, straight to us.

Direct address
Correspondence to
ObliTracker
Contract intelligence · New Zealand

Every message reaches us directly. No routing, no auto-reply, no ticket queue.

Reply within
One business day
Support hours
Mon–Fri, NZ business hours
Time zone
Pacific/Auckland (NZST/NZDT)
Language
English
Direct address · No form, no phone tree, no ticket system Confidential by default
What to send, for what reason

Include the right details in your first message. We reply once, with the answer.

Contact reasons vary. So does what we need from you to act on the message. The table below sets out the six common reasons for contacting ObliTracker about contract intelligence, what to include so we can respond on first read, and what happens next.

If contacting about
Include in your message
What happens next
7.1.1
Pre-purchase question about a product
Product name (Summary, Intelligence, Intelligence Plus, Create, Revise) and your specific question. Screenshots welcome.
Direct answer Within one business day, by email
7.1.2
An NDA before you upload
Attach the counterparty NDA, or say you’d like ours. Note which product you plan to order.
Signed NDA returned Within one business day. Full process below.
7.1.3
Support on an existing order
Order number in the subject line, plus the specific question or issue.
Order status returned Within one business day
7.1.4
Refund request
Order number and a brief description of what wasn’t delivered as expected.
Refund processed Within two business days
7.1.5
Custom or bespoke work outside the five products
Brief scope description, rough timeline, and any constraints (jurisdiction, sensitivity, volume).
Scope and quote Within three business days
7.1.6
Something else
Just email. Describe the situation in plain language — we’ll route it correctly on our end.
Direct reply Within one business day
§7.2 · NDA process

Uploading nothing until an NDA is signed? That’s the standard, not the exception.

If you’d rather have a signed NDA in place before sharing a contract for contract intelligence work, that’s completely standard. The process below is how it works — no ordering required to start it, no charge for the NDA exchange itself.

i.
You email us

Send the NDA request.

Email hello@oblitracker.co.nz. Attach your counterparty’s NDA, or ask for ours. Note which product you’re planning to order.

ii.
We review

NDA reviewed and countersigned.

Within one business day. If we need to negotiate a term, we come back to you first with a proposed adjustment before signing.

iii.
We return

Signed NDA returned to you.

By email as a signed PDF. Your counterparty gets a copy if the NDA is theirs — otherwise it’s between you and ObliTracker only.

iv.
You proceed

Order and upload with confidence.

Place the order through the standard product page and upload your contract via the private intake link. NDA is now in force for the engagement.

Note

Standard commercial confidentiality applies to every engagement whether an NDA is separately signed or not. The NDA process is for buyers who need the paperwork in place before the file changes hands.

§7.3 · Business record

ObliTracker · Contract intelligence from a registered New Zealand business.

Trading name
ObliTracker
Contract obligation intelligence
Registered in
New Zealand
NZBN available on request
Infrastructure
NZ-hosted
Direct address
hello@oblitracker.co.nz
Reply within one business day
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