1. Introduction

These Terms and Conditions apply to your access to and use of the Oblitracker website and services. By using this website, submitting an enquiry, purchasing a service, providing contract material, or receiving any Oblitracker output, you agree to be bound by these Terms.

In these Terms, “Oblitracker”, “we”, “us” and “our” means the operator of the Oblitracker service. “You” and “your” means the person, business, organisation or representative using the website or purchasing the service.

If you are using Oblitracker on behalf of a business, organisation or other entity, you confirm that you are authorised to accept these Terms on behalf of that entity.

2. Definitions

In these Terms:

• Contract Material means any contract, agreement, schedule, appendix, email, note, instruction, background document or other material you provide to us.
• Output means any summary, obligations register, key dates file, calendar file, risk note, recommendation note, dashboard-ready dataset or other document or file we provide to you.
• Service means any Oblitracker review, analysis, extraction, summary, register, dataset or related contract intelligence service.
• Package means the fixed-price service option you purchase or agree with us, such as Clarity, Intelligence or Plus.

3. Our services

Oblitracker provides practical contract intelligence services. The purpose of the service is to help you understand, organise and operationalise contract information.

Depending on the package selected, this may include:

• plain-English contract summaries;
• key obligation snapshots or obligations registers;
• key date identification and calendar-ready files;
• risk and awareness notes;
• operational notes and tracking-ready datasets;
• recommendation notes and implementation considerations where included in the selected package.

We may decline, pause or cancel a service request if the contract is outside our capability, outside the agreed scope, inappropriate for the service, excessively complex, incomplete, unlawful, or if we reasonably consider that you should obtain legal advice before proceeding.

5. Your responsibilities

You are responsible for ensuring that:

• you are authorised to provide the Contract Material to us;
• the Contract Material you provide is complete, accurate and current;
• you identify any time-critical deadlines, notice windows, renewal dates or urgent matters before work begins;
• you tell us about any relevant context, known concerns, commercial background or operational requirements;
• you review the Outputs carefully before relying on them;
• you obtain legal, financial, accounting, tax, procurement, insurance, governance or other professional advice where required.

We are not responsible for errors, omissions, missed deadlines, inaccurate Outputs or unsuitable recommendations caused by incomplete, incorrect, misleading, outdated or unauthorised information provided by you.

6. Payment and online purchases

Prices are shown on the website or agreed with you in writing. Unless otherwise stated, pricing is in New Zealand dollars.

Payment may be required online before work begins. We may use third-party payment providers to process payments. By making payment, you agree to the applicable payment provider’s terms and authorise the payment for the selected package or agreed service.

We are not required to begin work until:

• payment has been received in full;
• the package or scope has been confirmed;
• you have provided the Contract Material and any required background information;
• we have accepted the engagement.

If GST applies, it will be stated or confirmed before work begins. We may change our pricing at any time, but price changes will not affect services already paid for and accepted by us.

7. Delivery, timing and scope

Any delivery timeframe provided is an estimate only unless we expressly agree otherwise in writing. Delivery may be affected by contract complexity, document quality, missing information, delayed client responses, payment delays, technical issues or other circumstances outside our reasonable control.

Each package is limited to the scope described on the website or agreed with you in writing. If the Contract Material is longer, more complex, more technical, more urgent or materially different from what was described before purchase, we may:

• ask for more information;
• recommend a different package;
• provide a custom quote;
• limit the Output to the agreed scope;
• decline or cancel the engagement and refund any amount we consider appropriate.

We may provide Outputs in PDF, document, spreadsheet, calendar file, plain text, CSV or other practical formats at our discretion.

8. Refunds, cancellations and changes

You may request cancellation before work begins. If work has not started, we may refund the amount paid, less any payment processing fees or reasonable administration costs.

Once work has started, refunds are not available unless required by law or agreed by us in writing. This is because the service involves time, analysis and preparation of bespoke Outputs based on your Contract Material.

If you request changes after work has started, we may charge additional fees where the changes are outside the agreed scope, require rework, involve additional documents, or materially alter the purpose of the review.

Nothing in these Terms limits any rights you may have under applicable New Zealand consumer law that cannot lawfully be excluded.

10. New Zealand consumer law

Nothing in these Terms is intended to exclude, restrict or modify any rights, remedies, guarantees or protections that cannot lawfully be excluded under New Zealand law.

If you are a consumer under applicable law, you may have rights under New Zealand consumer legislation. If any part of these Terms is inconsistent with a non-excludable right, the non-excludable right will apply to the extent of the inconsistency.

Where you acquire the Services for business purposes, and where the law permits, you agree that the Consumer Guarantees Act 1993 does not apply.

11. Privacy and confidentiality

We will handle personal information in accordance with applicable New Zealand privacy law and any privacy statement published on our website.

You acknowledge that Contract Material may contain confidential, commercial or personal information. You must only provide information that you are authorised to provide.

We will take reasonable steps to protect Contract Material and Outputs from unauthorised access, use or disclosure. However, no online system, email transmission, storage service, AI tool or payment platform can be guaranteed to be completely secure.

We may retain copies of Contract Material, Outputs and correspondence for operational, record-keeping, quality assurance, legal, accounting or compliance purposes unless otherwise agreed in writing.

12. AI-assisted processing and third-party tools

Oblitracker may use AI-assisted tools, automation tools, document processing tools, cloud storage, payment processors, email systems, website hosting services or other third-party platforms to help deliver the Services.

AI-assisted outputs may contain errors, omissions or limitations. We use AI as a support tool, not as a substitute for human judgement, legal advice or your own review of the Output.

You accept that third-party tools may be used to process, store, transmit or support the handling of Contract Material and Outputs. We are not liable for failures, outages, errors, data loss, unauthorised access or other issues caused by third-party providers, except to the extent liability cannot lawfully be excluded.

13. Intellectual property

You retain ownership of the Contract Material you provide to us. You grant us a licence to use, copy, process, analyse and transform the Contract Material as necessary to provide the Services.

Unless otherwise agreed in writing, once you have paid all amounts owing, you may use the Outputs for your own internal business purposes.

We retain ownership of our templates, formats, methods, workflows, prompts, processes, tools, know-how, generalised learnings, design structure and service methodology.

You must not resell, repackage, publish, sublicense or commercialise the Outputs as a standalone service or product without our written consent.

14. Governing law and disputes

These Terms are governed by the laws of New Zealand. You agree that the courts of New Zealand have non-exclusive jurisdiction in relation to any dispute connected with these Terms, the website, the Services, Contract Material or Outputs.

If a dispute arises, both parties agree to first try to resolve the matter in good faith through written communication before taking formal action, unless urgent legal action is required.

15. Changes to these Terms

We may update these Terms from time to time by publishing an updated version on the website. The updated Terms will apply from the date they are published unless stated otherwise.

The Terms that apply to a specific service are the Terms in place at the time we accept the engagement, unless we agree otherwise in writing.